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Privacy Policy

Martin, Nikki and the team are committed to protecting and respecting your privacy. We believe you should always know what data we collect from you and how we use it. This privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 


The website


This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy. 


Personal Information 


You can visit our website without telling us who you are or giving us any personally identifiable information. You are not required to provide any personal information on the public areas of this website. However, whilst using our website or services you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. 


By providing telephone, fax and email details, you consent to us contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at The Rising Sun Inn, Moseley Green, Parkend, Gloucestershire, GL15 4HN


Information collection and use 


We collect information in two possible ways: 


a. When you directly give it to us (“Directly Provided Data”) 


When you visit our website, purchase our services, or communicate with us, you may choose to voluntarily give us certain information to make an enquiry or download information from the site. All this information requires a direct action by you at that time in order for us to receive it. 


b. When you give us permission to obtain from other accounts (“User Authorised Data”) 


Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from third party sites. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone. 


How long do we keep your data for? 


We will not retain your personal information longer than necessary. We will hold onto the information you provide either while your client account is in existence, or as needed to be able to provide the services to you. If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required. We will not sell or rent your personally identifiable information, gathered from this website, to anyone. 


Where we process your data 


We process data at in the UK and (under contract) at the sites of data processors and third parties appointed by us. Some of these processors may be outside the EEA. We apply UK data protection law to our processing. 


Use of your personal data 


Your information may be used by us for the following purposes: 


• to send information to you 

• to contact you or to deal with any other specific request you have 

• for use in or to assist with marketing and business development activities


For example, your information may be added to our marketing database so we can contact you by email, mail, or phone to tell you about products or services available from us. 


Grounds for processing your data 


We undertake activities for the following reasons:


1. In pursuance of our legitimate interests as a commercial organisation, including the promotion and marketing of our brand and services; 

2. To enable us to fulfil any contractual obligations that may exist when you purchase any of our services; 

3. Based on your consent (if applicable). 


Who we may share your data with 


To undertake our legitimate business interests and provide you with the marketing services you have requested, we will sometimes have to share your data with third parties, including business partners, suppliers and contractors that we use to undertake our business activities. 


Accessing and updating the data we hold 


We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself. 


With respect to the information relating to you that we hold, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following: 


• You can verify the details you have submitted to us by contacting Our security procedures mean that we may request proof     of identity before we reveal information, including your email address and possibly your address. 

 • You can always feel free to update us on your details at any point by email. 

 • You can also contact us by the same method to change, correct, or delete your personal information controlled by us regarding your profile at any time. Please        note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is          deleted. 

• You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at 


Updates to this policy


We are constantly reviewing how we process and protect your data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes but please check back frequently to see any updates or changes to our privacy policy on this site. 


Concerns or complaints


If you have any complaints about how we are collecting, storing or processing your data, please contact us by email at


You may also complain to the ICO (Information Commissioners Office), the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

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